About Us

Get to know folks behind the world's best knowledge base software.

Helpjuice CEO Emil Hajric

Emil Hajric, Founder & CEO

What Is Helpjuice?

Helpjuice makes it easy to deliver instant knowledge to customers and employees via a knowledge base - all within minutes. Using our knowledge base software, you can elevate your customers to self-help and employees to find critical information in seconds.

Who We Are?

We’ve been in business since 2011 and have an office in Miami, Florida. We’re a remote-first company, which means most of the employees are remote, working next to a beach. We serve businesses in over 65 countries and we’re super passionate about building the best knowledge base software, and delivering “wow” customer care.

Our Mission

Be the #1 knowledge base software in the world by creating and delivering software that changes people’s lives.

Serving Everyone, from Startups to Enterprises

We are proud to be able to deliver instant support to companies ranging from small businesses to large, well-established Enterprises.

Saved Our Customers Millions of Dollars

We have been able to save our customers over $90,000,000 in customer support costs by helping them utilize the Helpjuice knowledge base software.

Meet The Juicers

Emil

CEO Miami, FL

Eldin

Customer Success Miami, FL

Diego

CTO Brazil

Amanda Stançani

Amanda Stançani

Customer Support Sao Paolo, Brazil

Guilherme Arantes

Customer Support Brazil

Denis Omerovic

Front-End Developer Bosnia and Herzegovina

Kenan Sehovic

Import & Services Bosnia and Herzegovina

Josh Brown

Content New York City, NY

Anesa Basic

Customer Advocate Bosnia and Herzegovina

Matt Duczeminski

Matt Duczeminski

KM Expert Bear, Delaware

Rebecca Hey

KM Expert London, UK

Isabelle Fredborg

Isabelle Fredborg

KM Expert Stockholm, Sweden

Hamza Klopic

Technical Support Engineer Bosnia and Herzegovina

Muris Brcaninovic

Muris Brcaninovic

Contracts & Legal Counsel Bosnia and Herzegovina

Alever Selosa

Customer Support Philippines

Nicholas Jarretta

Nicholas Jarretta

Full Stack Developer Brazil

Kyrillos Hany

Frontend Developer Egypt

Aziz Mejri

Full Stack Developer Tunisia

Amire Gerguri

Technical Support Officer Kosovo

Abdullah AlSawalmeh

Abdullah AlSawalmeh

Technical Customer Support Jordan

Ivanna Parra

Customer Happiness Officer Spain

Argel John Soriano

Argel John Soriano

Technical Customer Support Philippines

Mihreteab Misganaw

Mihreteab Misganaw

Technical Customer Support Ethiopia

Eldin working on a laptop

Helpjuice team office

Eldin working in a Helpjuice office

Helpjuice office

What Guides Juicers

Our Mantra

The 5 principles that are the backbonebehind Helpjuice & what we believe.

1
Remote-First

Great people aren't in one place, nor do they want to be confined
2
Hyper-Focused

All-in-one solutions are rarely great. We believe in being focused on one product.
3
Support > Everything

We believe in the power of delivering amazing customer support experiences.
4
Speed of execution

From product to the way we work, we believe in the speed of execution as much as the end-result quality
5
Data-driven

Guts can deceive but facts don't lie. We test and track our product decisions.

Let's Talk

We'd love to help you scale your support too. Give us a ring today!

Call now: +1 (833) 387 3877

Email us

Have questions that you'd like for us to help with? Be sure to email us!

Send email to: support@helpjuice.com

Ready to try our knowledge base software?

Start scaling your customer support, and, collaborate better with your team.